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Frequently Asked Questions

"FROM THE PROJECTS TO FAN FAVORITE BOOK"

Q: WHEN WILL THE BOOK BE AVAILABLE FOR PRE-ORDER?

A: The book will be available for pre-order, October 1, 2018.  Pre-Order the book here

Email fanfavorite11@gmail a picture of you wearing a Fan Favorite Shirt or at a Fan Favorite Event to get a chapter of your choice until your book comes in the mail! 

Q: CAN I GET AN AUTOGRAPHED COPY OF THE BOOK?

A: If you order your book directly through this website you can get your book autographed. If you order it through amazon, you may have to wait until La'Keisha comes to your city for an autograph and picture. 

 

"On Joining "Team Fan Favorite"

 

Q: WHAT IS FAN FAVORITE? 

A: Fan Favorite is a mindset. Fan Favorite is a lifestyle, it is guidance, it is individuality, it is being fearless, it is being confident, it is your safe haven. Fan Favorite is mentorship, it is a judgment-free family. 

Q: IS FAN FAVORITE JUST FOR BASKETBALL PLAYERS/ATHLETES? 

A: Fan Favorite is an inclusive brand. It is not just for basketball players or athletes. Anyone can be a "Fan Favorite" , the apparel you see people wear represents the mindset they have.

Q: WHAT DOES THE FAN FAVORITE MINDSET REPRESENT?

A: It represents the following values:

Faith, Attitude, No Distractions, Fruition, Awareness, Vision, Opportunity, Responsibility, Integrity, Take Risks, and Effort. 

Q: WHO DOES FAN FAVORITE UNIVERSITY PARTNER WITH? 

A: We like to partner with other small business owners. In the past, we have partnered with schools, churches, non-profit organizations, and independent business owners who host events. We are open to partnering with any company who's mission align with our core values. 

Most recently we've partnered with Trenton Health Team to raise awareness of healthy lifestyle habits for people in our community. La'Keisha was featured in a PSA about not smoking cigarettes because they make you weak. Check it out here! 

"From The Projects to Fan Favorite Documentary"

Q: HOW CAN I WATCH THE DOCUMENTARY? 

A: The documentary is available on youtube in different installments. There are 11 Chapters to the documentary, showcasing La'Keisha's journey "From The Projects to Fan Favorite". You can start watching by clicking here. Please let us know your feedback! Would you watch it again? Would you recommend it to a friend?

Q: IS THE DOCUMENTARY AVAILABLE FOR PURCHASE?

A: Currently, the documentary is not on a dvd. We are working to print the documentary on a dvd to sell! For now enjoy watching it for free online! 

 

"Shopping Fan Favorite Apparel" 

 

Q: HOW LONG DOES IT TAKE TO SHIP MY ORDER? WHERE DO I ORDER MERCHANDISE? 

A: Click the "SHOP" tab on  http://www.lakeishasutton.com . Our goal is to produce and ship as fast as possible. If the product is in stock we try to ship the same day. Shipping is anywhere from 1-5 business days depending on where you are located in the United States. We can do international shipping as well which will take longer. All products are shipped directly from Trenton, NJ, USA.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT? 

A: We accept all major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal. You do not need a PayPal account to complete the checkout steps, however, you may use your PayPal account if you have one. 

You can also cash app payments. If you want to purchase a product and you're local (Trenton/Mercer County Area), we will gladly accept cash. 

Q: DO YOU MAKE CUSTOM ORDERS?

A:  Yes, we can produce custom orders. Custom orders will cost more and can take longer to ship out. Contact a representative before placing the order. 

Q: DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

A: Yes! We provide bulk orders for different Teams and Organizations. Send us an email to fanfavorite11@gmail.com to get started! 

Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?

A: If you are not happy with the product that you ordered, you can send the unworn merchandise back to use for an exchange or company credit. 

- If we sent you the wrong size or design, we will correct this mistake for you asap. All claims must be made within 7 days from receiving your order. 

Unfortunately, we will not take returns or exchanges of your "Custom Orders". All sales are final on personalized orders unless we sent you product that was already damaged.

All claims for a return or exchange please email fanfavorite11@gmail.com.

Thank you for shopping at Fan Favorite University.